Organic Home Hiring! Internship For Customer Relations Officer in Selangor, Earn up to MYR 800 - Ricebowl

High school diploma or equivalent (SPM/'O' Level) is required for this internship position.

No prior relevant experience is necessary, as comprehensive training will be provided.

Excellent verbal and written communication skills in both English and Mandarin are essential for interacting with a diverse customer base.

Demonstrated ability to provide exceptional customer service, showing empathy and understanding towards customer needs.

Strong problem-solving skills to effectively address and resolve customer inquiries and issues promptly.

Patience and a calm demeanor when handling difficult customer situations or complaints.

Willingness to learn and develop product knowledge about Klang Organic Home's merchandise to assist customers effectively.

Ability to work onsite at our Klang Organic Home location in Taman Selatan, Klang, Selangor, Malaysia.

A proactive and enthusiastic attitude towards learning and contributing to a retail merchandise environment.

Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, services, and company policies.

Build and maintain strong relationships with customers by actively listening to their needs, addressing concerns, and ensuring a positive and memorable experience.

Handle customer complaints and issues with professionalism and empathy, escalating complex problems to the appropriate departments when necessary.

Process customer orders, returns, and exchanges efficiently and accurately, ensuring all transactions are recorded properly.

Gather customer feedback through various channels (surveys, direct interaction) and report findings to management to identify areas for service improvement.

Assist in the development and implementation of customer service strategies and initiatives to enhance customer satisfaction and loyalty.

Maintain a thorough understanding of all products and services offered by Klang Organic Home to effectively answer customer questions and provide recommendations.