全职 Senior Executive - Ticketing 工作, 薪水 up to MYR 5,000, Parlo Tours WP Kuala Lumpur 公司招聘中 - Ricebowl

• A minimum of 5–10 years of experience in airline or travel agency ticketing.

• Strong knowledge of GDS systems, such as Amadeus. Good understanding of fare rules, ticketing, invoicing, refunds, and exchange processes

• Experience handling hotel bookings and travel-related services

• Strong problem-solving and communication skills

• Ability to work independently and perform well under pressure

• Experience handling corporate or group travel bookings
  

Preferred Qualifications:

• Experience handling corporate or group travel bookings
  

Key Skills:

• Attention to detail

• Time management

• Customer service orientation

• Team leadership and support

Working Conditions:

• Combination of office-based work and travel, including leading tours when required.
• Flexibility is required to manage multiple tasks and priorities effectively.
• May require extended working hours and weekend work, depending on tour schedules and business requirements.

• Handle flight bookings, ticket issuance, reissuance, cancellations, and refunds.

• Process Exchange Orders and ensure proper documentation and tracking.

• Process EOC refunds accurately and in a timely manner.

• Manage complex itineraries such as multi-city trips, group bookings, and special requests.

• Handle hotel booking requests, car rentals, and airport transfer arrangements.

• Prepare and issue daily invoices for all transactions.

• Ensure all ticketing and booking processes comply with airline rules and fare conditions.

• Resolve ticketing issues, discrepancies, and customer enquiries efficiently.

• Liaise with airlines, hotels, and travel partners for support and updates.

• Monitor booking accuracy and minimise errors or financial loss.

• Support and guide junior ticketing staff when needed.

• Stay updated on airline policies, fare rules, and system enhancements.

• Prepare and maintain ticketing and sales reports.

• Provide after-office-hours support on a rotational basis (monthly), including weekends and public holidays, if required. This will apply upon confirmation after probation.
  

• Learning Outcomes:
• Gain practical experience in travel and tourism operations.
• Develop customer service and communication skills.
• Enhance organizational and administrative abilities.
• Understand marketing strategies within the tourism sector.
• Training Provided
• 5 Working Days
• Annual Leave
• EPF
• SOCSO
• Birthday Leave
• Medical,Optical and Dental Benefit