MURRAY PTE. LTD. Hiring! Full Time Guest Service Executive - Front Office (Hotel) in Central Region (Singapore), Earn up to SGD 4,000 - Ricebowl

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:
Process guest check-ins, check-outs, and room assignments in accordance with the hotel's rate structures, discounts, and upselling strategies, accommodating special requests whenever possible.

Assist guests with luggage handling and process payments in compliance with cash handling, credit card processing, and accounting policies and procedures.

Respond to guest inquiries regarding hotel services, facilities, in-house events, directions, local attractions, and transportation arrangements.

Assist guests with safety deposit boxes, additional room keys, and other guest service requests.

Manage pre-registration, room blocking, same-day and future reservations, and cancellations in accordance with established policies and procedures.

Perform night audit duties during overnight shifts and prepare the necessary financial and operational reports.

Handle Marriott-related inquiries, including Marriott Bonvoy membership benefits, reservations, and guest requests.

Ensure all company, hotel, brand, and guest information is handled in accordance with applicable privacy policies and data protection regulations.

Report to work punctually, adhere to assigned schedules, and maintain proper grooming and uniform standards.

Attend departmental meetings, briefings, and training sessions as scheduled.

Maintain a professional, courteous, and positive attitude when communicating with guests, colleagues, and management.

Demonstrate flexibility in supporting other positions or departments based on operational requirements.

Comply with company policies, standard operating procedures, workplace safety, security, sanitation, and emergency protocols.

Prepare accurate shift reports, including documentation of operational incidents, accidents, injuries, or security concerns when required.

Obtain approval from the Manager or Supervisor before leaving the assigned work area during scheduled shifts.

Participate in special projects, task forces, and committees as assigned by management.

Perform any other duties or tasks as assigned by management.

MURRAY PTE. LTD.