Smart Screen Asia Hiring! Full Time Client Service Representative in Federal Territory, Earn up to MYR 7,000 - Ricebowl

Requirements

· Bachelor's Degree in Business, Marketing, IT, Communications, or related disciplines.

· 3–5 years of experience in customer service, account management, renewals, or post-sales/customer success roles.

· Experience in Cloud, SaaS, IT Services, or B2B Technology industries is strongly preferred.

· Good understanding of cloud consumption and billing models is an advantage.

· Strong communication, relationship management, stakeholder management, and commercial awareness.

· Proficient in Mandarin and English.

Key Responsibilities

· Manage customer relationships and ensure high customer satisfaction.

· Drive customer retention and contract renewals.

· Identify upselling and cross-selling opportunities.

· Monitor account health and proactively manage customer engagement.

· Conduct regular customer meetings and Quarterly Business Reviews (QBRs).

· Coordinate closely with Sales, TAM, Presales, Solutions Architecture, Finance, and other internal stakeholders.

Pay: RM5,500.00 - RM7,000.00 per month

Work Location: In person