- Geylang Southeast (Singapore) Singapore
Italia Hiring! Full Time Guest Relations and Service Manager in Southeast (Singapore), Earn up to SGD 5,200 - Ricebowl
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Working Location
Job Description
Responsibilities
Location at Joo Chiat Road
Host & Guest Relations Manager
Responsibilities:
Manage reservations, calls, WhatsApp enquiries and guest requests promptly.
Welcome guests and manage seating, walk-ins and table turnover.
Maximise bookings and maintain guest profiles, including preferences, allergies and special occasions.
Lead and train Guest Relations Executives to deliver consistently warm, professional service.
Coordinate with the kitchen and service teams for smooth operations.
Assist with orders, food and beverage service, clearing and resetting tables.
Handle guest concerns and review Google feedback to improve service.
Manage booking deposits, cancellations and shift handovers.
Requirements:
Diploma in Tourism / HospitalityManagement
Good people skills
Service-orientated
Well-groomed
Proactively taking on additionalresponsibilities where required.
Fluent with English
A minimum of 3 years’ experiencewith customer service preferably at a hotel or a restaurant
Benefits:
12 days AL (with increment of 1 day per year until the max of 17days)
Monthly Attendance Incentive
Annual Health Incentives (0 to 3 MCs)
Annual Long Service Incentives from $800 to $2000
The Employee shall be entitled to either a staff meal or a meal allowance of $5 per day of work performed.
Working Hours: 48 to 51 per week
Salary range: $4,000 to $5,200 (Depending on experience and expertise)
An Italian restaurant focusing on cooking with regional produce and cheeses, as well as house made cold cuts and Italian wines.
We would love to have passionate people in our team and we look forward to meeting you!
Host & Guest Relations Manager
Responsibilities:
Manage reservations, calls, WhatsApp enquiries and guest requests promptly.
Welcome guests and manage seating, walk-ins and table turnover.
Maximise bookings and maintain guest profiles, including preferences, allergies and special occasions.
Lead and train Guest Relations Executives to deliver consistently warm, professional service.
Coordinate with the kitchen and service teams for smooth operations.
Assist with orders, food and beverage service, clearing and resetting tables.
Handle guest concerns and review Google feedback to improve service.
Manage booking deposits, cancellations and shift handovers.
Requirements:
Diploma in Tourism / HospitalityManagement
Good people skills
Service-orientated
Well-groomed
Proactively taking on additionalresponsibilities where required.
Fluent with English
A minimum of 3 years’ experiencewith customer service preferably at a hotel or a restaurant
Benefits:
12 days AL (with increment of 1 day per year until the max of 17days)
Monthly Attendance Incentive
Annual Health Incentives (0 to 3 MCs)
Annual Long Service Incentives from $800 to $2000
The Employee shall be entitled to either a staff meal or a meal allowance of $5 per day of work performed.
Working Hours: 48 to 51 per week
Salary range: $4,000 to $5,200 (Depending on experience and expertise)
An Italian restaurant focusing on cooking with regional produce and cheeses, as well as house made cold cuts and Italian wines.
We would love to have passionate people in our team and we look forward to meeting you!
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