SRG Asia Pacific Sdn. Bhd. Hiring! Full Time Digital Live Chat in Federal Territory, Earn up to MYR 4,000 - Ricebowl

We are looking for a proactive and customer-focused Live Chat Support Executive to engage with customers through online chat platforms. You will be responsible for delivering prompt, accurate, and high-quality support while ensuring an excellent customer experience.

Key Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner
• Provide accurate information about products, services, and policies
• Assist customers with troubleshooting issues and resolving complaints
• Identify customer needs and recommend suitable solutions or products
• Maintain a positive, empathetic, and professional attitude at all times
• Ensure all interactions are properly documented in the system
• Meet performance KPIs such as response time, resolution rate, and customer satisfaction
• Escalate complex issues to the relevant team when necessary

Requirements

• Minimum SPM / Diploma / Degree in any field
• Fresh graduates are welcome to apply
• Prior experience in customer service, live chat, or contact center is an advantage
• Good command of English and Bahasa Malaysia (Mandarin is a plus)
• Strong typing skills and computer literacy
• Ability to multitask and handle multiple chats simultaneously
• Customer-oriented mindset with good communication skills

Why Join Us

• Attractive basic salary + incentives
• Training and career development opportunities
• Friendly and supportive working environment
• Opportunity to grow within the company

Apply Now

If you enjoy helping people and thrive in a fast-paced environment, we’d love to hear from you!

Job Types: Full-time, Contract, Fresh graduate

Pay: RM2,600.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person