- Bukit Merah Central Region (Singapore) Singapore
By Invite Only LLP Hiring! Full Time Area Manager in Central Region (Singapore), Earn up to SGD 5,000 - Ricebowl
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Job Description
Responsibilities
We're on the lookout for a positive, responsible individual with a can-do attitude to join our team! If you take pride in being helpful and delivering exceptional customer service, we’d love to hear from you. We prioritise giving our customers an enjoyable shopping experience and need someone who shares this passion.
As part of our team, you'll oversee the operations of multiple stores. Your primary goal will be to ensure the stores run smoothly and efficiently. You'll work with your team to achieve sales targets, drive operational excellence, and provide outstanding customer service. Your strong leadership skills, strategic mindset, and ability to collaborate with store supervisors and cross-functional teams will be key to our overall success.
What you’ll do:
Oversee the daily operations of the brand’s retail stores in Singapore to ensure smooth and efficient functioning
Support the team in planning and executing strategies to achieve the brand’s sales goals
Motivate team to ensure monthly store targets are achieve
Manage store supervisors/ team leads and their teams to ensure every team member feels heard, understood, and motivated to achieve sales and brand goals
Deliver training sessions for new and existing retail team members on store SOPs, customer service, and effective selling techniques that prioritise the customer’s best interest
Identify opportunities for new or revised store SOPs to enhance operational efficiency, customer experience, and team effectiveness, and promptly train the team on any approved changes
Identify and resolve any customer service or operational issues at the stores to ensure smooth operations and high customer satisfaction
Evaluate team performance against key metrics, identify areas for improvement, and develop action plans to enhance performance
Review and optimise store schedules and inventory management to minimise costs and improve labour efficiency
Review and approve the timesheets for the Retail Team to ensure accuracy and compliance
Work with the HR team to compile and process monthly commissions, incentives, and allowances for retail staff, and support payroll preparation tasks
Collaborate with the HR team to recruit and train new supervisors, sales associates, and part-timers
Assist management in creating data analysis and on-ground feedback reports on each store’s performance and the retail market for brand improvement
Conduct regular weekly and/or monthly reviews with the retail team to focus on personal growth, productivity, motivation, and open communication
Perform regular store visits to ensure standards are met or exceeded and to deliver a positive brand experience to customers
Assist with mystery shopper evaluations as needed
Collaborate with the merchandising and retail operations team to ensure stores are well-stocked with the right product mix, provide feedback for future designs, and achieve sales goals
Work with the marketing team to align retail promotions and marketing campaigns with brand goals and support the retail team in achieving their targets
Coordinate with the customer service team to ensure consistent customer communication, high service levels, and explore strategies or technologies for an improved shopping and checkout experience
Assist upper management in expanding the brand’s retail footprint in Singapore by contributing to store planning, design, shopper experience, and successful operational rollout
What we’re looking for:
Diploma or Bachelor Degree in Retail Management or a relevant field a plus
At least 6 years of retail experience with 2 years in a multi-store or area management role
Strong leadership skills with the ability to inspire and motivate
Excellent communication skills with the ability to build strong relationships and collaborate with cross functional teams
Demonstrated ability to analyse sales data, identify trends and develop strategies to drive performance
Flexibility to travel between store locations
Proficiency in Microsoft Office applications such as Word and Excel
Display exceptional multitasking abilities, managing multiple projects simultaneously
Take initiative, showing resourcefulness and a sense of urgency to meet deadlines
Show meticulous attention to detail and follow-through on projects
Able to work independently as well as collaboratively
Have a can-do attitude and is a problem solver
Passion for fashion and jewellery a plus
Experience in omni-channel fashion or jewellery brand a plus
We're a 13 year old jewellery brand based in Singapore currently with 6 retail stores at ION Orchard, Bugis Junction, Vivocity, 313@Somerset, Jem and NEX. We believe in creating pieces that give our customers the freedom to express their style with the peace of mind that they are safe for sensitive skin. All our products are made without the toxic 3 (nickel, lead and cadmium).
As a company, we believe in team work, being kind to each other and ourselves and no-drama no office politics workplace. We also believe in worklife balance and that taking care of the team is the way to taking care of our customers.
We have the mission to be the leading jewellery brand in Singapore, around the region and eventually on a global scale.
As part of our team, you'll oversee the operations of multiple stores. Your primary goal will be to ensure the stores run smoothly and efficiently. You'll work with your team to achieve sales targets, drive operational excellence, and provide outstanding customer service. Your strong leadership skills, strategic mindset, and ability to collaborate with store supervisors and cross-functional teams will be key to our overall success.
What you’ll do:
Oversee the daily operations of the brand’s retail stores in Singapore to ensure smooth and efficient functioning
Support the team in planning and executing strategies to achieve the brand’s sales goals
Motivate team to ensure monthly store targets are achieve
Manage store supervisors/ team leads and their teams to ensure every team member feels heard, understood, and motivated to achieve sales and brand goals
Deliver training sessions for new and existing retail team members on store SOPs, customer service, and effective selling techniques that prioritise the customer’s best interest
Identify opportunities for new or revised store SOPs to enhance operational efficiency, customer experience, and team effectiveness, and promptly train the team on any approved changes
Identify and resolve any customer service or operational issues at the stores to ensure smooth operations and high customer satisfaction
Evaluate team performance against key metrics, identify areas for improvement, and develop action plans to enhance performance
Review and optimise store schedules and inventory management to minimise costs and improve labour efficiency
Review and approve the timesheets for the Retail Team to ensure accuracy and compliance
Work with the HR team to compile and process monthly commissions, incentives, and allowances for retail staff, and support payroll preparation tasks
Collaborate with the HR team to recruit and train new supervisors, sales associates, and part-timers
Assist management in creating data analysis and on-ground feedback reports on each store’s performance and the retail market for brand improvement
Conduct regular weekly and/or monthly reviews with the retail team to focus on personal growth, productivity, motivation, and open communication
Perform regular store visits to ensure standards are met or exceeded and to deliver a positive brand experience to customers
Assist with mystery shopper evaluations as needed
Collaborate with the merchandising and retail operations team to ensure stores are well-stocked with the right product mix, provide feedback for future designs, and achieve sales goals
Work with the marketing team to align retail promotions and marketing campaigns with brand goals and support the retail team in achieving their targets
Coordinate with the customer service team to ensure consistent customer communication, high service levels, and explore strategies or technologies for an improved shopping and checkout experience
Assist upper management in expanding the brand’s retail footprint in Singapore by contributing to store planning, design, shopper experience, and successful operational rollout
What we’re looking for:
Diploma or Bachelor Degree in Retail Management or a relevant field a plus
At least 6 years of retail experience with 2 years in a multi-store or area management role
Strong leadership skills with the ability to inspire and motivate
Excellent communication skills with the ability to build strong relationships and collaborate with cross functional teams
Demonstrated ability to analyse sales data, identify trends and develop strategies to drive performance
Flexibility to travel between store locations
Proficiency in Microsoft Office applications such as Word and Excel
Display exceptional multitasking abilities, managing multiple projects simultaneously
Take initiative, showing resourcefulness and a sense of urgency to meet deadlines
Show meticulous attention to detail and follow-through on projects
Able to work independently as well as collaboratively
Have a can-do attitude and is a problem solver
Passion for fashion and jewellery a plus
Experience in omni-channel fashion or jewellery brand a plus
We're a 13 year old jewellery brand based in Singapore currently with 6 retail stores at ION Orchard, Bugis Junction, Vivocity, 313@Somerset, Jem and NEX. We believe in creating pieces that give our customers the freedom to express their style with the peace of mind that they are safe for sensitive skin. All our products are made without the toxic 3 (nickel, lead and cadmium).
As a company, we believe in team work, being kind to each other and ourselves and no-drama no office politics workplace. We also believe in worklife balance and that taking care of the team is the way to taking care of our customers.
We have the mission to be the leading jewellery brand in Singapore, around the region and eventually on a global scale.
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