TDCX Hiring! Full Time Customer Service Consultant- Mandarin Speaker in Federal Territory - Ricebowl

Enable Your Future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

What is your mission?

Provide friendly and efficient service to the travel community of our client.

Be a first point of contact to handle and resolve customer complaints.

Respond professionally to inbound phone calls, including urgent situations.

Identify and escalate issues appropriately.

Compose thoughtful and accurate messages or customize prepared responses to customer emails.

Research information and troubleshoot problems using available resources.

Arbitrate in situations between users.

Monitor and control numerous concurrent tasks in tandem.

Who are we looking for?

Excellent communication skill in English and your Mandarin language

1-2 years of experience in customer support will be an added advantage

Fresh graduate is welcomed to apply

A creative mind set and understanding of customer needs

Strong communication skills and a flair for convincing and presenting an argument

The ability to work in an organized and structured manner

Excellent attention to detail