MEXC Hiring! Full Time SSC Manager - HR Operations Manager in - Ricebowl

About MEXC

Founded in 2018, MEXC is a global cryptocurrency exchange serving millions of users worldwide. We are committed to building a secure, efficient, and accessible platform for digital asset trading.

MEXC is known for offering some of the lowest trading fees in the market, deep liquidity across a wide range of assets, and fast access to trending tokens. Our platform provides a comprehensive suite of services including spot trading, derivatives, staking, and other digital asset products designed for both retail and institutional users.Built on high-performance infrastructure and a user-first philosophy, MEXC delivers fast execution, strong market depth, and a seamless trading experience for global users.

At MEXC, we believe the best platforms are built through constant improvement and open collaboration. We value direct communication, practical thinking, and individuals who take ownership of their ideas. Teams are encouraged to share insights, challenge assumptions, and contribute to how the platform evolves.

As the digital asset industry continues to evolve, we remain focused on innovation, transparency, and global expansion while building a trusted platform for the next generation of financial technology.

Key Responsibilities

• Oversee daily HR Shared Services Centre (SSC) operations, ensuring efficient, accurate, and timely delivery of HR services across the employee lifecycle, including onboarding, internal transfers, employee movements, and offboarding.
• Lead and manage HR SSC processes, ensuring employee records, HR systems, documentation, and trackers are accurate, up to date, and compliant with internal policies and procedures.
• Manage HR data consolidation, validation, and reporting, providing accurate HR metrics and insights to support weekly management meetings and business decision-making.
• Oversee the Employee Referral Programme, including referral tracking, data verification, incentive administration, progress monitoring, and resolution of operational issues.
• Establish and improve HR SSC processes, SOPs, and data management practices to enhance operational efficiency, standardisation, and service quality.
• Monitor HR SSC performance, identify process gaps, and implement improvements to strengthen data accuracy, turnaround time, and overall employee experience.
• Serve as a key point of contact for HR operational inquiries, ensuring timely resolution of employee and stakeholder requests while maintaining high service standards.
• Collaborate with HR Business Partners, Talent Acquisition, Finance, and other internal stakeholders to ensure smooth HR operations and effective cross-functional coordination.
• Lead, coach, and support the HR SSC team, prioritising workloads, monitoring task completion, and ensuring adherence to deadlines and service-level expectations.
• Drive ad-hoc HR projects and continuous improvement initiatives, including HR system enhancements, workflow automation, and operational reporting improvements.

Requirements

• Bachelor’s degree or above in Human Resources, Business Administration, Business Management, or a related field.
• 5+ years of experience in HR Operations, HR Shared Services (SSC), or a related HR function, with prior team management experience preferred.
• Strong knowledge of HR processes across the employee lifecycle, including onboarding, employee transfers, internal movements, and offboarding.
• Proficient in HR systems, Microsoft Excel, and Google Sheets, with strong HR data management, reporting, and analytical skills.
• Proven ability to manage HR data accuracy, employee records, operational trackers, and reporting processes in a fast-paced environment.
• Experience managing employee referral programmes, HR operational workflows, and employee inquiries is an advantage.
• Strong process improvement capabilities, with experience developing SOPs, standardising workflows, and improving operational efficiency.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across HR teams and business functions.
• Highly organised, detail-oriented, and proactive, with strong problem-solving skills and the ability to manage multiple priorities and deadlines.
• Demonstrated leadership skills, with the ability to guide team members, monitor performance, and ensure consistent service delivery.

Why Join Us

At MEXC, we believe people do their best work when they are trusted with real responsibility and given the freedom to grow.

• Ownership & Initiative – We encourage individuals to take initiative, lead projects, and contribute ideas that help shape how we build and improve the platform.
• Learning Culture – We regularly organize internal training programs, knowledge-sharing sessions, and learning initiatives where team members can both develop new skills and share their expertise with others.
• Ideas That Matter – New ideas are welcomed and discussed openly. Team members have a real voice in shaping which proposals move forward, and meaningful contributions are recognized and rewarded.
• Room to Grow – As a rapidly expanding global exchange, roles evolve quickly and individuals often have opportunities to expand their scope and take on greater responsibilities.
• Global Collaboration – Work with colleagues across different regions and cultures while contributing to a platform used by millions of users worldwide.