Shangri-La Group Hiring! Full Time Team Leader, Lobby Lounge in - Ricebowl

At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities.

We are looking for a Team Leader, Lobby Lounge to join our team! Job Responsibilities

• Support the F&B Manager in the day-to-day operations of Lobby Lounge.
• Lead and supervise the service team during shifts to ensure smooth operations and exceptional guest experiences.
• Deliver warm, attentive, and personalized service in line with Shangri‑La brand standards.
• Ensure all food and beverage service standards are consistently maintained.
• Provide recommendations and promote menu items, beverages, and seasonal offerings to guests.
• Handle guest feedback, enquiries, and service recovery in a professional and timely manner.
• Assist in training, coaching, and developing team members to achieve service excellence.
• Monitor staff grooming, attendance, and readiness for service.
• Ensure outlet cleanliness, table settings, and mise-en-place are maintained at all times.
• Adhere to and enforce hygiene, food safety, and workplace safety standards.
  
  

Job Requirements

• Certificate or Diploma in Hospitality, Food & Beverage, or a related discipline.
• Minimum 4 years of Food & Beverage service experience, preferably in a hotel lounge or upscale dining environment.
• Previous supervisory or leadership experience in Food & Beverage operations will be an advantage.
• Passion for delivering exceptional guest service and hospitality.
• Strong communication and interpersonal skills.
• Good knowledge of food and beverage service, hygiene, and safety standards.
• Ability to lead, motivate, and develop team members effectively.
• Well-organized, detail-oriented, and able to perform in a fast-paced environment.
• Positive attitude with a strong customer-focused mindset.
• Willingness to work shifts, including weekends and public holidays