Midwich Asia Hiring! Full Time AV Post Sales Engineer in Federal Territory - Ricebowl

Midwich established its Singapore office in 2019 to address the expanding Southeast Asian market opening its offices in Kuala Lumpur and Jakarta in 2025. Working on the distribution network laid by Blonde Robot Ltd (acquired by Midwich in 2018), we now serve over 300 dealers across Southeast Asia.

About the Role

An AV Post Sales Engineer bridges the gap between technology and customer needs, combining specialist audio expertise with client engagement. The role focuses on making audio solutions work seamlessly through technical guidance, system configuration, commissioning, and ongoing support. Delivering engaging training sessions and practical product demonstrations is a key priority, helping dealers and customers understand audio solutions and achieve optimal system performance.

Key Responsibilities

• Support the sales team from a post-sales and design perspective, providing specialist audio expertise and solution guidance.
• Provide technical narratives, written briefs, and responses to tenders, ensuring accuracy and clarity in all customer communications.
• Develop detailed scopes of work for customer audio and integrated AV projects, aligning audio requirements and design intent with operational needs.
• Design and maintain Audio-Visual schematics, with particular attention to audio signal flow, system architecture, and integration details.
• Review costing and quoting processes with the goal of improving efficiency, reporting, and profitability.
• Support the installation, configuration, commissioning, and troubleshooting of audio systems and their integration with wider AV solutions to ensure projects are delivered to specification.
• Plan and deliver practical audio product and system training for dealers and customers, alongside post-installation technical support, ensuring users understand system functionality and achieve optimal performance.
• Prepare and conduct tailored audio product demonstrations, clearly explaining features, applications, and technical benefits to audiences with varying levels of technical knowledge.
• Collaborate across sales, engineering, and service teams to design support offerings that attract new customers and strengthen long-term relationships.

Education, Experience, and Key Requirements:

• A minimum of 3 years of proven experience in post-sales engineering within the AV industry, with a specialisation in audio.
• Strong technical knowledge of audio systems, signal flow, and digital signal processing (DSP), with hands-on experience in configuration, commissioning, and troubleshooting.
• Experience with Biamp products and solutions is preferred.
• Strong presentation and training skills, with confidence in delivering engaging audio demonstrations and explaining technical concepts to diverse audiences.
• Outstanding interpersonal skills, with exceptional verbal and written communication skills in English.
• Strong prioritisation, time management, and organisational skills, with a highly focused, self-motivated, and customer-oriented approach.
• Familiarity with CRM/ERP systems.