Travel Guard Hiring! Full Time Team Lead in Federal Territory - Ricebowl

Company Description Travel Guard, part of Zurich Cover-More, provides comprehensive travel insurance plans and assistance services to travelers worldwide. The company supports customers through a global network of experienced providers and strategically located service centers. Its 24/7 multilingual team assists with a wide range of travel issues, from lost luggage and minor inconveniences to medical emergencies and life-threatening events. Travel Guard helps customers recover from disruptions and continue their journeys with confidence, knowing support is available at every step. Learn more at ************* and follow the company on Facebook, Instagram, YouTube, and TikTok.
Role Description The Manager role at Travel Guard is a full-time, on-site position based in WP. Kuala Lumpur. The Manager oversees day-to-day operations, ensures service quality, and supports team performance in delivering travel insurance and assistance services. Responsibilities include managing staff, monitoring key performance indicators, coordinating with global service centers, and promoting adherence to company policies and regulatory requirements. The Manager also collaborates with cross-functional teams to improve processes, enhance customer experience, and support business growth objectives. This role requires hands-on leadership, strong problem-solving skills, and the ability to make timely decisions in a fast-paced environment.
Qualifications

• Demonstrated leadership and people management skills, including team supervision, coaching, and performance management.
• Strong operational and organizational abilities, with experience in process improvement, workflow management, and quality assurance.
• Excellent communication and stakeholder management skills, with the ability to collaborate across departments and engage with global partners.
• Proficiency in data analysis, reporting, and use of business tools to monitor KPIs and support decision-making.
• Customer-focused mindset, with experience in service-oriented industries such as insurance, travel, or hospitality.
• Ability to work on-site in WP. Kuala Lumpur and adapt to a dynamic, multicultural environment.
• Bachelor’s degree in Business, Management, or a related field, or equivalent relevant experience.
• Experience in travel insurance, assistance services, or risk management is an advantage.