- Geylang Southeast (Singapore) Singapore
JAI INTEGRATED TECHNOLOGIES PTE. LTD. Hiring! Full Time CUSTOMER SERVICE COORDINATOR in Southeast (Singapore), Earn up to SGD 7,500 - Ricebowl
CUSTOMER SERVICE COORDINATOR
JAI INTEGRATED TECHNOLOGIES PTE. LTD.
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Job Description
Responsibilities
acts as a bridge between clients and internal teams,
managing daily support operations, resolving escalated issues, and ensuring high satisfaction
Core Responsibilities
Customer Communication:
Answer inquiries, process orders, and handle complaints via phone, email, or online chat according to company guidelines.
Issue Escalation & Resolution:
Investigate customer disputes, issue refunds or compensations, and escalate complex problems to senior management or specialized departments.
Cross-Departmental Liaison:
Connect customers with internal teams (such as logistics, sales, or technical support) to ensure smooth service delivery.
Data & Feedback Tracking:
Monitor customer feedback, update CRM databases, track performance metrics, and prepare reports to help improve processes. *************
Team Support & Onboarding:
Assist with training new staff, maintain internal documentation like FAQs or call scripts, and support day-to-day workflow operations.
JAI INTEGRATED TECHNOLOGIES PTE. LTD.
managing daily support operations, resolving escalated issues, and ensuring high satisfaction
Core Responsibilities
Customer Communication:
Answer inquiries, process orders, and handle complaints via phone, email, or online chat according to company guidelines.
Issue Escalation & Resolution:
Investigate customer disputes, issue refunds or compensations, and escalate complex problems to senior management or specialized departments.
Cross-Departmental Liaison:
Connect customers with internal teams (such as logistics, sales, or technical support) to ensure smooth service delivery.
Data & Feedback Tracking:
Monitor customer feedback, update CRM databases, track performance metrics, and prepare reports to help improve processes. *************
Team Support & Onboarding:
Assist with training new staff, maintain internal documentation like FAQs or call scripts, and support day-to-day workflow operations.
JAI INTEGRATED TECHNOLOGIES PTE. LTD.
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