Job Description
We are looking for a Business Transformation Specialist to join our team and help us drive change and innovation across industries. You will be responsible to : -
Support and drive complex business transformation initiatives focused on process improvement, operational efficiency, customer experience, and business value creation.
Identify and implement innovative methodologies, technologies, and best practices to enable continuous improvement and digital transformation.
Drive technical transformation initiatives with a strong focus on Agentic AI, automation, analytics, and Google-native technologies.
Responsibilities:
Lead and support business transformation and process improvement projects from initiation through implementation and closure, ensuring alignment with strategic objectives, business requirements, and stakeholder expectations.
Apply Lean Six Sigma principles and methodologies to analyze processes, identify improvement opportunities, conduct root cause and gap analysis, and drive measurable business outcomes.
Identify, design, and implement AI, Agentic AI, automation, and digitization solutions using technologies such as RPA, workflows, OCR, AI-powered solutions, and Google Workspace tools.
Leverage AI native platforms and tools to develop scalable and innovative business solutions.
Analyze complex datasets and operational metrics to identify trends, opportunities, risks, root causes, and improvement areas, translating insights into actionable business recommendations.
Develop and implement solutions that improve productivity, quality, customer experience, cost efficiency, and operational effectiveness.
Drive change management and user adoption by engaging impacted stakeholders, addressing implementation challenges, and ensuring effective adoption of deployed solutions.
Monitor solution performance, adoption, and business impact, and use insights to drive continuous improvement and value realization.
Collaborate with cross-functional teams, senior leadership, clients, technology teams, and external partners to build alignment, manage dependencies, and ensure successful delivery.
Prepare and present business cases, project updates, analytical insights, recommendations, and impact assessments to different stakeholder groups.
Provide coaching and guidance to project team members on business transformation, Lean Six Sigma, analytics, AI/automation, and continuous improvement methodologies.
Stay current with emerging AI, Agentic AI, automation, analytics, and digital transformation trends and identify opportunities to create additional value for clients.
Qualifications:
Minimum 3–5 years of experience in business transformation, process improvement, project management, or a related field.
Lean Six Sigma certification (Green Belt or higher) or equivalent process improvement experience.
Strong experience in AI, automation, digitization, and digital transformation, with a particular interest or experience in Agentic AI.
Hands-on knowledge of AI native platforms and tools, preferably Google-native tools such as Gemini, Gems, NotebookLM, Apps Script, and Workspace Studio.
Experience with RPA, workflows, OCR, analytics, AI tools, and other technologies used for business process automation and digitization.
Strong data analysis and problem-solving capabilities, with the ability to translate complex data into actionable business insights and recommendations.
Strong project management, change management, facilitation, and implementation skills.
Excellent stakeholder management, communication, presentation, and influencing skills, with the ability to build relationships and gain alignment across cross-functional teams and senior stakeholders.
Ability to work independently and collaboratively in a fast-paced, dynamic, and complex environment.
Demonstrated ability to manage multiple priorities, navigate ambiguity, and deliver outcomes within challenging timelines.
