- 50 RAFFLES PLACE Central Region (Singapore) Singapore
Working Location
Job Description
Responsibilities
1 year contract, renewable
Working hours: 8AM to 5PM
Location: Seletar - Must be comfortable with the location
Industry: Manufacturing / Chemical
Role and Responsibilities:
Support Key account Managers to maintain and support customer relationship, improve business engagement and performance
Internal sales to support to capture ad-hoc demand through available business channel
Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary
Experience in ERP systems (QAD, SAP, Oracle)
Promptly respond to & action customer quotes, orders, enquiries, and invoicing issues in an integral & professional manner.
Accuracy in recording & entering information, especially product names, batch numbers, and specifications.
Co-ordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.
Proactive in communication, both external customer and internal operation functions
Co-ordinate customer complaints with relevant area functions
Set priorities and support business/management directions
Quickly learner to gain basic understanding of the products and services offered, in order to quickly respond to simple customer inquiries
Provide regular feedback on customer needs and orders to Sales team.
Maintain high housekeeping standards in general office area.
Requirement:
3+ years of experience in customer service or a related role, preferably within the chemical industry
Excellent communication and time management
Capable of managing multiple accounts and handling escalated cases simultaneously
Comfortable with occasional overtime and short period business travel as needed
We regret to inform that only shortlisted candidates will be notified.
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