Revenue Management
Gather and analyze competitive intelligence to derive insights about the competitive environment and business trends to improve competitive decision making and further the marketing objectives
Liaise with VP Revenue Management to identify opportunities for efficient/accurate data collection in the distribution and revenue management area.
Monitor new and existing program and product initiatives and evaluate results to understand effectiveness and improve revenue performance.
Minimize rate parity issues across all channels and provide solutions to prevent wholesale/static rate from flowing into OTA and other business segment.
Maintain and establish effective inventory controls & pricing strategies to maintain market competitiveness across the competitive set
Provide Channel Management Analysis and revenue potential. (Monthly & Quarterly)
Ensure disciplined understanding of Opera Cloud PMS, Channel Manager Systems (i.e Siteminder) configuration in terms of Revenue and Channel Management for alignment
Handle / Supervise Best Rate Guarantee Claims
Supply critical analysis on the effect of short and long term decisions affecting Occupancy, ADR and RevPAR
Knowledgeable of City Events, Conventions, Holiday Seasons in Singapore and key business source countries
Maintain and analyze Revenue by Room Type and ensure appropriate room types sales through the various channels
Brand Website
Involvement in Singapore marketing programmes and related products for online delivery
Effective implementation and monitoring of online marketing programs
Developing OTA Partnerships
Manage Online Travel Agency accounts ensuring their compliance with Worldwide Hotels strategies
Ensure all OTA website displays correct information at all times (Inventory Mgt / Rate Delivery)
Maintain and ensure accurate rates and inventory allotments with internal and external partners in a timely manner and ensure Rate Parity throughout all booking channels
Endeavour to position the hotels properly on the first page of all OTA websites
Build and maintain effective working relationships with OTA key clients
To carry out any other duties and responsibilities as assigned by direct report
Analytics & Projects
Provide Channel Management Analysis and revenue potential. (Monthly & Quarterly)
To identify areas to increase performance on Online Distribution channels (i.e.Rate Plans, Room Type Description, ADV Offers, POS, Geo Source)
To analyze and determine whether Hotels is effectively marketing itself across electronic distribution channels
To identify revenue generating and cost savings opportunities via operational efficiencies
Others
May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.
Participate in company's sustainability effort for the environment and being an inclusive employer.
Any other ad-hoc duties assigned by reporting manager
Job Requirement
Degree in Hospitality, Business, or a related field from a recognized institution with 4-5 years of progressive experience in revenue management within the hotel industry.
Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools. Proficiency in Excel, PowerPoint, and data analysis tools.
Demonstrated expertise in strategic planning, data analysis, and problem-solving. Ability to translate complex data into actionable business strategies.
Strong leadership skills with the ability to guide teams, communicate effectively, and drive results across departments. High levels of flexibility and a proactive approach to identifying and implementing revenue-generating opportunities.
Strong team playing skills and act with utmost integrity.
Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage
Worldwide Hotels currently owns and manages seven hotel brands in Singapore, namely Hotel Boss, V Hotel, Hotel Mi, Value Hotel, Venue Hotel, Hotel 81, Mercure ICON Singapore City Centre and Novotel Singapore on Kitchener. With a current combined total of 41 hotels islandwide and over 8,600 rooms, Worldwide Hotels is Singapore’s leading tourist class hotel group, providing affordable accommodation with an undiscounted experience for travellers visiting Singapore.
Worldwide Hotels’ vision is to be the world’s leading Singapore brand hotel group. Worldwide Hotels has acquired properties in Asia Pacific including Malaysia, Thailand and Australia; with more developments in the pipeline as the Group continues to grow its footprint in the Asia Pacific and beyond.