WPP Success Hiring! Full Time Customer Service Executive in WP Kuala Lumpur, Earn up to MYR 4,000 + overtime - Ricebowl

Secondary school qualification or equivalent (SPM/'O' Level).

Zero years of relevant experience required; entry-level candidates are welcome.

Excellent communication and interpersonal skills.

Ability to multitask, prioritize, and manage time effectively.

Proficiency in basic computer applications and data entry.

A positive attitude and a strong customer-centric approach.

Ability to work independently and as part of a team.

Handle customer inquiries and provide prompt, accurate, and professional responses via phone, email, and chat.

Resolve customer issues and complaints effectively, escalating complex problems to the appropriate departments when necessary.

Maintain detailed records of customer interactions, transactions, comments, and complaints.

Process orders, forms, applications, and requests accurately and efficiently.

Identify and assess customers' needs to achieve satisfaction.

Provide information about products and services offered by the company.

Follow communication procedures, guidelines, and policies.