Low Seat Hoong Hiring! Full Time Retail Leader in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

• Education & Qualification

  • SPM, STPM, Diploma, or equivalent qualification.

  • Additional certification in Retail Management, Business Administration, or Customer Service is an advantage.

  Experience

  • Minimum 1-2 years of experience in retail, supermarket, or F&B operations.

  • Experience in handling sales targets, inventory, and customer service.

  Knowledge

  • Knowledge of retail operations and merchandising.

  • Understanding of stock control and inventory management.

  • Basic knowledge of cash handling and POS systems.

  • Familiarity with food safety and hygiene standards (for F&B retail).

  Skills

  • Strong leadership and people management skills.

  • Good communication and interpersonal skills.

  • Customer-focused with strong service orientation.

  • Ability to solve problems and make decisions independently.

  • Good planning and organizational skills.

  • Basic computer skills (Microsoft Office, POS system, inventory system).

  Personal Attributes

  • Responsible and trustworthy.

  • Positive attitude and willingness to lead by example.

  • Able to work under pressure and meet sales targets.

  • Results-oriented and proactive.

  • Strong sense of ownership and accountability.

  Physical Requirements

  • Able to stand for extended periods.

  • Able to lift and move light to moderate merchandise when necessary.Must be able to work in Pandan Indah, Kuala Lumpur

  • Must be able to work during the following working hours:

    • (Monday - Friday) 8:00am - 5:00pm

    • (Saturday) 8:00 am - 5:00 pm

1. Store Operations Management

• Oversee the daily operations of the retail outlet to ensure smooth and efficient workflow.

• Ensure the store is clean, organized, and well-maintained at all times.

• Monitor opening and closing procedures.

• Ensure compliance with company policies, procedures, and retail standards.

2. Sales & Business Performance

• Monitor sales performance and recommend improvement initiatives.

• Execute promotional campaigns and merchandising activities.

• Drive product knowledge and upselling opportunities.

3. Customer Service Excellence

• Ensure a high standard of customer service is consistently delivered.

• Handle customer inquiries, feedback, and complaints professionally.

• Build and maintain positive customer relationships.

• Enhance customer satisfaction and loyalty.

4. Inventory & Stock Control

• Monitor inventory levels and ensure product availability.

• Perform stock counts and inventory reconciliation.

• Investigate inventory discrepancies and implement corrective actions.

• Minimize stock losses, damages, and expiries.

5. Cash & Financial Control

• Ensure accurate handling of cash, credit card, and e-wallet transactions.

• Verify daily sales reports and cash reconciliation.

• Ensure all transactions are properly recorded and documented.

6. Visual Merchandising

• Ensure product displays are attractive and comply with company standards.

• Maintain proper product arrangement and pricing accuracy.

• Support seasonal promotions and store display initiatives.

7. Compliance, Safety & Hygiene

• Ensure compliance with company SOPs, food safety, and hygiene

• KPI and performance allowance
• Training provided
• Medical benefits - Doctor Panel
• Personal Accident Insurance
• Annual leave, sick leave, public holidays
• Paternity leave
• Uniform provided
• Bonus and Salary Increment
• Monthly employee engagement
• Harmonious and cooperative work team
• Good work location
• EPF, SOCSO, SIP