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UX Securities Limited Hiring! Full Time Customer Service Officer in Hong Kong - Ricebowl
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About UX Securities Limited
UX Securities Limited is a Hong Kong-based Fintech securities firm redefining global investing through tech innovation.
Licensed & Compliant: SFC-licensed (Types 1, 4, 9) and HKEX Exchange Participant, offering full securities and asset management services under a robust framework.
Proprietary Trading Platform: Building a high-concurrency, low-latency electronic trading system to deliver a seamless, intelligent experience for global high-net-worth clients.
Tech-Driven Culture: Product- and tech-first. Join cross-disciplinary talent in building next-generation financial infrastructure.
UX Securities Limited 是一家總部位於香港的金融科技(Fintech)證券機構,致力於以技術創新重塑全球投資體驗。
持牌合規,安全可靠: 獲香港證監會(SFC)頒發第 1、4、9 類受規管牌照,且為香港交易所(HKEX)核准參與者,在嚴謹的監管架構下提供全方位的證券與資產管理服務。
全自研交易系統: 我們正在打造高併發、低延遲的全新一代電子交易平台,融合現代化架構与數據驅動能力,為全球高淨值客戶提供極致流暢的智慧交易體驗。
科技與金融的交匯點: 我們以產品和技術為核心驅動力。加入我們,你將與跨學科的頂尖人才共事,直接參與建構金融科技基礎設施。
Job Purpose / 職責概述
We are seeking a highly professional and dynamic Customer Service Officer to join our team . This role acts as the primary bridge between our firm and global high-net-worth clients, delivering exceptional account support and service.
我們正在尋找一位專業且富有活力的客戶服務主任。該崗位將作為公司與全球高淨值客戶溝通的核心橋樑,提供高標準的服務支援與帳戶管理。
Key Responsibilities / 主要職責
Client Engagement & Relationship Management: Serve as the main point of contact for international and regional clients, providing high-touch customer support via phone, email, and digital messaging platforms.
客戶溝通與關係維護:擔任國際及區域客戶的主要對接人,通過電話、郵件及即時通訊工具提供高品質的客戶支援。
Account Servicing: Facilitate seamless client onboarding, account maintenance, documentation verification, and trade/settlement inquiry handlings.
帳戶開立與日常維護:協助客戶完成開戶流程、資料審核、日常帳戶維護以及交易與結算問題的排查。
Cross-Border & Cross-Functional Coordination: Proficiently engage with clients in both English and Mandarin to understand their needs, and effectively articulate and align these requirements with internal operational and product teams to drive efficient cross-functional execution.
跨文化與跨部門協調:能夠流利使用英語與普通話對接客戶需求,梳理需求,高效對接公司內部的運營與產品團隊。
Client Experience Optimization: Assist in refining customer service workflows, collecting client feedback, and tailoring service standards to meet international market expectations.
客戶體驗優化:協助優化客服流程,收集客戶回饋,推動服務標準符合國際化市場預期。
Requirements / 任職要求
Education & Experience: Bachelor’s degree in Business, Finance, Communications, or a related discipline.
學歷與經驗:本科及以上學歷,金融、商務、傳媒或相關專業優先。
Native in English (exceptional written and verbal communication skills required).
Highly fluent in spoken and written Mandarin with proven experience working or interacting in a Mandarin-speaking cultural context.
英語達到母語水準(出色的聽說讀寫能力)。普通話聽說流利,具備在普通話工作/生活環境中溝通的實際經驗。
Soft Skills: Excellent interpersonal skills, high cultural sensitivity, strong problem-solving agility, and a strong client-first mindset.
綜合能力:出色的溝通技巧與跨文化敏捷度,具備良好的抗壓能力與客戶至上的服務意識。
Full-time,Permanent
UX Securities Limited is a Hong Kong-based Fintech securities firm redefining global investing through tech innovation.
Licensed & Compliant: SFC-licensed (Types 1, 4, 9) and HKEX Exchange Participant, offering full securities and asset management services under a robust framework.
Proprietary Trading Platform: Building a high-concurrency, low-latency electronic trading system to deliver a seamless, intelligent experience for global high-net-worth clients.
Tech-Driven Culture: Product- and tech-first. Join cross-disciplinary talent in building next-generation financial infrastructure.
UX Securities Limited 是一家總部位於香港的金融科技(Fintech)證券機構,致力於以技術創新重塑全球投資體驗。
持牌合規,安全可靠: 獲香港證監會(SFC)頒發第 1、4、9 類受規管牌照,且為香港交易所(HKEX)核准參與者,在嚴謹的監管架構下提供全方位的證券與資產管理服務。
全自研交易系統: 我們正在打造高併發、低延遲的全新一代電子交易平台,融合現代化架構与數據驅動能力,為全球高淨值客戶提供極致流暢的智慧交易體驗。
科技與金融的交匯點: 我們以產品和技術為核心驅動力。加入我們,你將與跨學科的頂尖人才共事,直接參與建構金融科技基礎設施。
Job Purpose / 職責概述
We are seeking a highly professional and dynamic Customer Service Officer to join our team . This role acts as the primary bridge between our firm and global high-net-worth clients, delivering exceptional account support and service.
我們正在尋找一位專業且富有活力的客戶服務主任。該崗位將作為公司與全球高淨值客戶溝通的核心橋樑,提供高標準的服務支援與帳戶管理。
Key Responsibilities / 主要職責
Client Engagement & Relationship Management: Serve as the main point of contact for international and regional clients, providing high-touch customer support via phone, email, and digital messaging platforms.
客戶溝通與關係維護:擔任國際及區域客戶的主要對接人,通過電話、郵件及即時通訊工具提供高品質的客戶支援。
Account Servicing: Facilitate seamless client onboarding, account maintenance, documentation verification, and trade/settlement inquiry handlings.
帳戶開立與日常維護:協助客戶完成開戶流程、資料審核、日常帳戶維護以及交易與結算問題的排查。
Cross-Border & Cross-Functional Coordination: Proficiently engage with clients in both English and Mandarin to understand their needs, and effectively articulate and align these requirements with internal operational and product teams to drive efficient cross-functional execution.
跨文化與跨部門協調:能夠流利使用英語與普通話對接客戶需求,梳理需求,高效對接公司內部的運營與產品團隊。
Client Experience Optimization: Assist in refining customer service workflows, collecting client feedback, and tailoring service standards to meet international market expectations.
客戶體驗優化:協助優化客服流程,收集客戶回饋,推動服務標準符合國際化市場預期。
Requirements / 任職要求
Education & Experience: Bachelor’s degree in Business, Finance, Communications, or a related discipline.
學歷與經驗:本科及以上學歷,金融、商務、傳媒或相關專業優先。
Native in English (exceptional written and verbal communication skills required).
Highly fluent in spoken and written Mandarin with proven experience working or interacting in a Mandarin-speaking cultural context.
英語達到母語水準(出色的聽說讀寫能力)。普通話聽說流利,具備在普通話工作/生活環境中溝通的實際經驗。
Soft Skills: Excellent interpersonal skills, high cultural sensitivity, strong problem-solving agility, and a strong client-first mindset.
綜合能力:出色的溝通技巧與跨文化敏捷度,具備良好的抗壓能力與客戶至上的服務意識。
Full-time,Permanent
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