Nettoyage Station Hiring! Full Time Operations Manager in Pulau Pinang - Ricebowl

Job Overview

The Operations Manager oversees daily cleaning and janitorial operations across multiple client sites. You will manage cleaning crews, optimize workforce deployment, maintain high service standards, ensure health and safety compliance, and build strong client relationships to drive contract renewals.

Key Responsibilities

Daily Operations & Site Management:

• Oversee day-to-day cleaning workflows, scheduling, and on-site service delivery.
• Inspect job sites regularly to ensure quality standards and contract specifications are met or exceeded.
• Manage equipment deployment, supply inventory, and procurement of cleaning materials.

Staff Leadership & Training:

• Supervise, coach, and schedule cleaning supervisors and janitorial staff.
• Conduct On-the-Job Training (OJT) regarding cleaning techniques, equipment handling, modern tech/robotics, and safety protocols.
• Handle staff attendance, discipline, performance appraisals, and recruitment support.

Client Relations & Retention:

• Act as the primary point of contact for commercial and residential clients.
• Address client feedback, resolve service complaints promptly, and work toward contract expansions and renewals.

Health, Safety & Compliance:

• Ensure strict adherence to health, safety, and environmental regulations (e.g., OSHA, COSHH, or local hygiene/sanitation codes).
• Maintain safety data sheets (SDS/COSHH records) and accident/incident logs.

Budgeting & Reporting:

• Assist in preparing and managing departmental operating budgets and cost-control measures.
• Monitor P&L (Profit & Loss) performance for assigned contracts and submit regular operational and financial reports to senior management.

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Minimum of 3 to 5+ years of experience in operations management, preferably within the cleaning, janitorial, or facility management industry.
• Strong leadership, team-building, and conflict-resolution abilities.
• Good working knowledge of cleaning machinery, chemical safety, and modern cleaning management software/tools.
• Proficiency in office productivity software (Microsoft Office / Google Workspace).
• Flexibility to handle on-call operational emergencies or site visits.
• Valid local driver’s license (if required for traveling between multiple client sites).

Benefits:

• Flexible schedule
• Health insurance
• Opportunities for promotion
• Professional development