TPE Resource Solutions Hiring! Full Time Customer Service Executive (Mandarin - English Speaker) in Selangor, Earn up to MYR 4,500 - Ricebowl

Job Title: Customer Service Executive (Mandarin & English Speaker)

Location: Cyberjaya, Malaysia
Employment Type: Full-Time

Position Overview We are looking for customer-centric individuals who are fluent in Simplified Mandarin (Native Mainland China preferred) and English (B2 Level or higher) to join our customer support team in Cyberjaya. In this role, you will deliver exceptional service to native Mandarin-speaking customers while collaborating effectively with an international team.

Key Responsibilities

• Handle customer inquiries, requests, and issue resolution through primary support channels (chat, email, and/or phone).
• Communicate fluently and accurately in written Simplified Mandarin and conversational B2 English.
• Ensure high customer satisfaction by maintaining professional standards, accuracy, and timely response times.
• Escalate complex issues to appropriate internal teams when necessary.

Working Hours & Shift Schedule

• Shift Window: 8:00 AM – 2:00 AM (Rotational basis)
• Off-Hours Window: No shifts scheduled between 2:00 AM and 8:00 AM.

Requirements & Qualifications

• Education: Diploma or Bachelor’s Degree in any field.
• Language Proficiency: Native or native-level fluency in Simplified Mandarin (Mainland China native required).

Good command of English (Minimum B2 proficiency).

Experience:

• At least 6 months of relevant customer service experience is preferred.
• Fresh graduates are strongly encouraged to apply.
• Attributes: Strong communication skills, problem-solving mindset, and flexibility with rotational shift schedules.

Pay: RM4,000.00 - RM4,500.00 per month

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Required)

Work Location: In person