JOB DESCRIPTION:
Customer Communication: Receive customers' inquiries, request freight rates from shipping lines, airlines, or trucking companies based on customer requirement, provide freight quotes and logistics solutions, and negotiate contracts with carriers.
Booking Acceptance: Accept formal bookings or contracts from customers and review the terms and conditions of the booking or contract.
Space Booking & Contracting: Book cargo space or sign contracts with shipping lines or airlines, arrange the booking process, and coordinate cargo pickup and delivery with trucking companies.
Process & Milestone Monitoring: Monitor the actual physical flow of cargo to ensure smooth and safe shipping.
Status Tracking & Updates: Track the real-time transportation status of the cargo and proactively report key milestones to customers.
Exception & Incident Handling: Inform customers immediately in the event of unexpected situations - such as collaborate with relevant departments by providing solutions.
Documentation Preparation & Verification: Responsible for preparing, verifying, and issuing various shipping documents, and assisting with any required paperwork.
Expense Entry & Settlement: Accurately verify all accounts receivable (AR) and accounts payable (AP) generated by the shipment, input them into the system, generate billings (Invoice/Debit Note), and coordinate invoicing and payment settlement with both the finance department and customers.
Customer Relationship Maintenance: Collect customer feedback to improve service satisfaction, to assist the sales team in maintaining long-term customer relationships.
Requirements:
Diploma or above in Shipping, Logistics, Supply Chain or a related discipline.
At least 1 year of hands-on experience in the related field is required.
Candidates must be proficient in Both English and Mandarin.
Proficiency in MS Applications.
Good communication & coordination skills.
Able to work independently.
POGLI ENERGY PTE LTD
Solution Provider -We Are!
Office Address: MBFC Tower 3, #17-01/17-08, Singapore 018982
The principal activities of POGLI Group are marine fuel trading and other commodities trading (eg. Sulphur, LNG), shipping and shipping-related activities such as shipping agent, freight agent, freight forwarder, transit agent, transport operator, shipbroker, stevedore, and all trading relating to shipments by road, water and air, maritime representation, import and export, purchase and sale and distribution of goods.
POGLI focus on industries are Woodpulp, Petrochemical, Oli & Gas, Green Energy & Offshore Wind Power, Mining Industry, Steel Products, Heavy Equipment and Machinery.
POGLI wants to make the one stop integrated logistic services for customers wholeheartedly.