TPE Resource Solutions Sdn. Bhd. Hiring! Full Time Customer Support Executive in WP Kuala Lumpur, Earn up to MYR 2,500 + bonus - Ricebowl

Minimum SPM or 'O' Level qualification.

1-2 years of proven experience in a customer service or customer support role.

Excellent communication and interpersonal skills, with the ability to de-escalate challenging situations.

Proficiency in both English and Mandarin, both written and spoken, is essential for effective communication with a diverse customer base.

Ability to work effectively in a fast-paced, team-oriented environment.

Strong problem-solving skills and a proactive approach to customer issue resolution.

Demonstrated ability to handle customer inquiries via phone, email, and chat channels professionally and efficiently.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing their needs and resolving issues effectively.

Provide comprehensive product and service information, guiding customers through features, benefits, and troubleshooting steps.

Maintain accurate and detailed customer records in the CRM system, documenting all interactions, resolutions, and follow-up actions.

Proactively identify opportunities to enhance the customer experience, offering solutions and escalating complex issues to appropriate departments when necessary.

Collaborate with internal teams, including sales and technical support, to ensure seamless customer satisfaction and efficient problem resolution.

Process customer orders, returns, and exchanges accurately, adhering to company policies and procedures.

Gather customer feedback through surveys and direct communication, providing insights to management for service improvement initiatives.

Handle customer complaints with empathy and professionalism, striving to de-escalate situations and find mutually agreeable solutions.

Stay up-to-date with product knowledge and company policies to provide accurate and consistent information to customers.

Contribute to team goals by meeting or exceeding key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.