ZStack Technologies (Malaysia) Sdn. Bhd.
Verified
21-100 Employees · IT / Software
<10
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4 Job Vacancies
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ZStack Technologies (Malaysia) Sdn. Bhd. Job Vacancies and Careers
Chat Available
ZStack Technologies (Malaysia) Sdn. Bhd.
Undisclosed
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Collaborate with the remote technical support team to complete problem escalation and closure: synchronize on-site troubleshooting progress, jointly formulate solutions, verify the technical solutions provided remotely and feedback the execution results.
- Work with the team to achieve on-site service KPIs (response time, customer satisfaction, first-time resolution rate), and participate in the construction of the internal technical knowledge base. Write on-site service cases, hardware compatibility manuals, and on-site operation SOPs to share technical experience.
- Be responsible for writing test and deployment plans for ZStack private cloud products, conducting on-site tests and optimizations, completing deployment and delivery, and project acceptance. Provide on-site technical training and knowledge transfer to customers, and write operation and maintenance manuals and troubleshooting guides to enhance the capabilities of the customer’s operation and maintenance team. ...
Posted
a month ago
Chat Available
ZStack Technologies (Malaysia) Sdn. Bhd.
Undisclosed
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Collaborate with the remote technical support team to complete problem escalation and closure: synchronize on-site troubleshooting progress, jointly formulate solutions, verify the technical solutions provided remotely and feedback the execution results.
- Work with the team to achieve on-site service KPIs (response time, customer satisfaction, first-time resolution rate), and participate in the construction of the internal technical knowledge base. Write on-site service cases, hardware compatibility manuals, and on-site operation SOPs to share technical experience.
- Be responsible for writing test and deployment plans for ZStack private cloud products, conducting on-site tests and optimizations, completing deployment and delivery, and project acceptance. Provide on-site technical training and knowledge transfer to customers, and write operation and maintenance manuals and troubleshooting guides to enhance the capabilities of the customer’s operation and maintenance team. ...
Posted
a month ago
Chat Available
ZStack Technologies (Malaysia) Sdn. Bhd.
Undisclosed
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Collaborate with the remote technical support team to complete problem escalation and closure: synchronize on-site troubleshooting progress, jointly formulate solutions, verify the technical solutions provided remotely and feedback the execution results.
- Work with the team to achieve on-site service KPIs (response time, customer satisfaction, first-time resolution rate), and participate in the construction of the internal technical knowledge base. Write on-site service cases, hardware compatibility manuals, and on-site operation SOPs to share technical experience.
- Be responsible for writing test and deployment plans for ZStack private cloud products, conducting on-site tests and optimizations, completing deployment and delivery, and project acceptance. Provide on-site technical training and knowledge transfer to customers, and write operation and maintenance manuals and troubleshooting guides to enhance the capabilities of the customer’s operation and maintenance team. ...
Posted
a month ago
Chat Available
ZStack Technologies (Malaysia) Sdn. Bhd.
Undisclosed
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Collaborate with the remote technical support team to complete problem escalation and closure: synchronize on-site troubleshooting progress, jointly formulate solutions, verify the technical solutions provided remotely and feedback the execution results.
- Work with the team to achieve on-site service KPIs (response time, customer satisfaction, first-time resolution rate), and participate in the construction of the internal technical knowledge base. Write on-site service cases, hardware compatibility manuals, and on-site operation SOPs to share technical experience.
- Be responsible for writing test and deployment plans for ZStack private cloud products, conducting on-site tests and optimizations, completing deployment and delivery, and project acceptance. Provide on-site technical training and knowledge transfer to customers, and write operation and maintenance manuals and troubleshooting guides to enhance the capabilities of the customer’s operation and maintenance team. ...
Posted
a month ago