Design structured learning pathways to support operational excellence and leadership readiness.
Design and deliver engaging in-house training programs including onboarding, SOP training, soft skills, leadership fundamentals, and operational excellence modules.
Facilitate training using adult learning principles and interactive methods to maximize retention and application.
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Observe new staff to ensure adherence to company standards and offer corrective feedback when necessary.
Provide on-site support during the opening phase to ensure staff are properly trained and prepared.
Lead hands-on training sessions for new crew members, ensuring they understand their roles, covering job-specific tasks such as food preparation, customer service, and cash handling.
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