Verify accuracy of airline billing and ensure timely resolution of discrepancies.
Serve as a subject matter expert in airfreight operations, providing advisory support and contributing to business tenders, including those related to customs and trade compliance.
Implement corrective actions as directed by management in response to audit findings and operational gaps.
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Pricing & Bid Support: Provide ad-hoc pricing and cost analysis to support bid pricing and expense validation, ensuring alignment with business growth and profitability objectives.
General Support: Support ad-hoc tasks such as profitability simulations and financial analysis to support data-driven strategic and commercial decisions.
Possess a Degree in Finance/Accounting, Business Analytics or related disciplines
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Verify accuracy of airline billing and ensure timely resolution of discrepancies.
Serve as a subject matter expert in airfreight operations, providing advisory support and contributing to business tenders, including those related to customs and trade compliance.
Implement corrective actions as directed by management in response to audit findings and operational gaps.
...
The Service Parts Logistics (SPL) Customer Service Specialist collaborates cross-functionally (e.g., Business Development, Solutions, Operations, etc.) to support customer life cycle activities and customer account management for the Service Parts Logistics (SPL) product. He/She analyzes and responds to customer requests, resolves customer issues, conducts research, generates reports, and identifies account penetration opportunities. This position supports new customer implementations and maintains ongoing customer relationships. He/She ensures customer service compliance, facilitates process improvements, and supports high levels of quality and service.
Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
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Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
...
