Provide strategic direction and ownership for account management policies, standards, and operating frameworks, ensuring consistent governance across all user and business account segments.
Design, implement, and maintain governance frameworks, SOPs, and control standards for endtoend account lifecycle activities, ensuring alignment with BNM regulations, AML/CFT requirements, data protection laws, and internal risk policies. Periodically review and enhance frameworks to maintain effectiveness in response to evolving regulatory expectations and operational risk landscape.
Establish and manage crossfunctional stakeholder relationships with Risk, Compliance, Legal, Technology, and external business partners / vendors to ensure coordinated execution of account lifecycle activities, resolution of complex cases, and continuous improvement of account management practices....
Conduct customer due diligence (CDD) by requesting KYC information and supporting documentation, reviewing submitted documents, and ensuring their authenticity, accuracy, and compliance with the Company's AML/CFT policies and procedures.
Prepare and compile Enhanced Due Diligence (EDD) case files and submit recommendations for Senior Management approval.
Ensure daily productivity targets, service level agreements (SLAs), and alert turnaround times are consistently achieved....
Product Expansion: Support expansion into new products, partners, and use cases by building components and workflows that can be reused and adapted across implementations.
Modern AI Tooling: Work hands-on with current AI models, frameworks, and AI-assisted development tools. Experiment with new approaches, evaluate what works, and bring useful solutions into production.
End-to-End Ownership: Take features from idea to production, covering prototyping, development, testing, deployment, monitoring, troubleshooting, and continuous improvement....
Maintain and track the Foreigner Hub partnership and business pipeline, ensuring timely follow-ups and visibility on progress.
Coordinate with internal teams including Product, Marketing, Legal, Compliance, Finance and Operations to support initiatives from planning through launch.
Monitor the performance of Foreigner Hub products, campaigns and partners, and help identify opportunities for improvement....
Manage daily workflows for eKYC manual onboarding reviews, AML/CFT name screening reviews (both eKYC and non‑eKYC), OCR amendment assignments, and enhanced due diligence (EDD) submissions and approvals.
Ensure compliant handling of complex or high‑risk onboarding cases, including politically exposed persons (PEP), adverse media hits, identity discrepancies, and escalated rejections, with appropriate approval gates and control checkpoints.
Oversee quality control (QC) processes for Zoloz and other eKYC vendor outputs, including sample‑based QC checks, error rate monitoring, and feedback loops to improve accuracy and reduce false rejections....
Establish appropriate compliance governance principles, roles, responsibilities, escalation protocols and oversight mechanisms across the organisation.
Oversee the compliance policy and framework lifecycle, including development, review, stakeholder consultation, approval, implementation and periodic assessment.
Lead and oversee compliance governance frameworks and assigned governance areas, including Delegated Authority Limit Framework (DAL), Related Party Transactions (RPT), conflict-of-interest governance and other compliance governance requirements....
Second-line conformance reviews of ABAC clauses and third-party due diligence requirements completed per plan; findings documented and tracked to remediation
Waiver assessments prepared accurately and submitted to Associate Director within agreed timelines; waiver register and declaration tracker maintained and current
Ethics and integrity advisory queries responded to in a timely manner; advisory log maintained accurately...
Support stakeholders in implementing governance-related regulatory requirements, internal governance standards, and governance controls.
Collaborate with business and support units to identify, assess, and address governance and compliance-related issues and risks.
Review and assess the adequacy and effectiveness of internal controls implemented by business and support units to manage governance and compliance risks....