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Tiktok

>500 Employees · Entertainment / Media

135 Followers

931 Job Vacancies

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Singapore

  • Proficient in backend programming (e.g., Python/Go) and AI tools — able to work with RPC/API specs (Thrift IDL), integrate server SDKs, and implement webhook/callback services for payment integration.
  • Able to digest large amounts of information and transform it into clear, easy-to-understand documents/presentation for internal and external communication.
  • Strong communication and coordination skills, comfortable handling diverse requirements and feedback from multiple business units and cross-functional partners. ...
Posted
23 days ago

KL City

  • Serve as the LOB Leader for a designated Customer Support workflow area, acting as the primary point of contact for queue performance, product feedback, operational risks, and customer experience improvements.
  • Own the end-to-end health of the assigned LOB across Tier 1 and Tier 2 support flows by monitoring trends, identifying gaps, and coordinating recovery or optimization plans with the relevant owners.
  • Drive continuous improvement for the LOB by identifying root causes behind defects in customer experience or operational efficiency, then partnering with Quality, Training, SOP, Workforce Management, Product, Policy, and other cross-functional teams to implement solutions. ...
Posted
23 days ago

KL City

  • Support the design, execution, and evaluation of A/B tests and experiments, including performance tracking and measurement of results.
  • Collaborate with cross-functional teams across category, operations, product, search, campaigns, and regional stakeholders to support project execution and alignment.
  • Help translate business challenges into scalable processes, operational improvements, and product or workflow recommendations. ...
Posted
23 days ago

KL City

  • Support the design, execution, and evaluation of A/B tests and experiments, including performance tracking and measurement of results.
  • Collaborate with cross-functional teams across category, operations, product, search, campaigns, and regional stakeholders to support project execution and alignment.
  • Help translate business challenges into scalable processes, operational improvements, and product or workflow recommendations. ...
Posted
23 days ago

Singapore

  • Use coding and AI tools to automate repetitive delivery/process workflows and reduce manual effort.
  • Work with customer support and QA to turn product feedback into self-service support flows (e.g. FAQs, chatbots).
  • Currently pursuing a Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field ...
Posted
23 days ago

KL City

  • Maintain clear documentation of issues, actions taken, and outcomes
  • Support the team in ticketing, preparing campaign reports, including data compilation and formatting
  • Assist in developing case studies by gathering insights, performance data, and visuals ...
Posted
24 days ago

Singapore

  • Draft, iterate and optimize targeted prompts for various model training and evaluation scenarios, and conduct in-depth analysis of model outputs to identify deficiencies, biases and failure patterns, so as to optimize prompt design and clarify data iteration requirements.
  • Fully leverage professional understanding of LLM capabilities and limitations to design targeted training data and prompt strategies, and accurately extract core intent and key information from multi-domain complex content to form standardized structured training inputs.
  • Conduct full-process quality inspection and consistency calibration on datasets, labels and prompt contents, continuously optimize data production standards and operational workflows based on model feedback and project iteration demands, and improve overall training data quality. ...
Posted
24 days ago