Telum Media
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51-200 Employees · Advertising / Marketing ·
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Telum Media Job Vacancies and Careers
Expired Jobs
Singapore
- Use client usage data and feedback to spot adoption gaps, retention risks, and growth opportunities.
- Build renewal readiness and lead renewal/upgrade conversations backed by a clear value case and commercial judgement.
- Own an ongoing client training programme, running outcome-focused sessions to improve product adoption. ...
Posted
a month ago
KL City
- Maintain and improve existing automation frameworks by reducing flakiness, improving execution speed, increasing coverage, and keeping the suite aligned with product changes.
- Define best practices for Playwright automation, including selectors, page objects or equivalent patterns, fixtures, test isolation, debugging, and parallel execution.
- Integrate automated tests into CI/CD pipelines and ensure tests provide meaningful feedback during development and release cycles. ...
Posted
3 months ago
KL City
- Escalation: Collaborate with the team to escalate and manage complex customer issues, ensuring timely and effective resolutions in alignment with company guidelines.
- Data Analysis: Analyzing customer activity data to identify trends, insights, and opportunities for the Client Management Team to engage to help drive client retention.
- Collaboration with other departments: Support both the Client Management and Media teams by managing customer and journalist requests, ensuring timely and accurate handling of queries. ...
Posted
5 months ago
KL City
- Handle inquiries via email and chat, resolve issues efficiently, and maintain a professional and customer-centric approach
- Collaborate with the team to escalate and manage complex customer issues, ensuring timely and effective resolutions in alignment with company guidelines
- Analysing customer activity data to identify trends, insights, and opportunities for the Client Management Team to engage to help drive client retention ...
Posted
a year ago
KL City
- Escalation: Collaborate with the team to escalate and manage complex customer issues, ensuring timely and effective resolutions in alignment with company guidelines.
- Data Analysis: Analyzing customer activity data to identify trends, insights, and opportunities for the Client Management Team to engage to help drive client retention.
- Collaboration with Client Manager: Support the Middle East Client Manager by managing customer requests ...
Posted
a year ago
KL City
- Follow up with clients and resolve minor invoice disputes, escalating issues to your Line Manager and the Client Department as needed.
- Prepare and deliver accurate financial reports, including debtor summaries and renewal tracking.
- Maintain up-to-date and error-free financial records. ...
Posted
a year ago
KL City
- Be the go-to person to take on clients for a short period of time in case of leave, departure and any other unforeseen circumstances in coordination with the Group Head of Clients.
- Maintain the company CRM, client and PR database to the highest standard about client activities and PR/Corporate information.
- Ensure instant and timely communication with clients across a variety of channels (phone, email etc.) where needed. ...
Posted
a year ago