Customer Relationship Management:- Manage and develop key designated accounts, fostering strong partnerships and increasing cooperation with key clients.- Oversee and optimize customer experience, providing professional advice from initial contact through to project delivery.- Coordinate cross-departmental resources to support customer needs and resolve any issues that may arise.- Deepen client relationships by understanding their organizational structure and decision-making processes.- Provide regular reports and analyses to evaluate the overall sales performance and customer satisfaction, and draft growth plans.
Responsibilities:- Respond to client inquiries (the customer service team will handle general queries).- Assist with market research.- Build strong relationships with clients.- Actively monitor and confirm changes in client inventory levels and investigate reasons for changes.- Understand client needs and propose solutions to enhance company competitiveness.- Travel to meet clients as necessary.- Handle tasks assigned by supervisors.
Job Requirements:- Proficiency in Mandarin (native) and intermediate English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.- Excellent communication and negotiation skills, able to interact effectively with internal teams and clients at all levels.- Basic proficiency in Excel and Word.- Willingness to share knowledge and assist team members.
