Financial Reporting – Monthly/Quarterly/Annual reporting of the business performance, including preparation of management reports, analysis of the business & financial trends and outlook
Performance Analysis – monitor KPIs & progress towards targets, analyse performance against competitors/industry
Build relationships with key decision makers at the digibank, business partners, government agencies and other shareholders
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Own analytics end-to-end, from understanding the business question and sourcing and transforming data through analysis, interpretation, recommendations and measurement of outcomes.
Work closely with Product, Customer Lifecycle Management and other business teams to evaluate initiatives, identify growth and retention opportunities and track business outcomes.
Leverage AI and emerging analytics tools, including copilots, AutoML and BI assistants, to accelerate analysis, automate repetitive work and improve speed from data to insight.
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Serve as the senior service interface for stakeholders, executive sponsors and internal leadership, including service reviews and major escalations.
Ensure SLA, availability, resilience, security, audit and compliance obligations are met, while driving incident, problem, change, release, capacity, continuity and service improvement processes.
Drive secure operating practices, vendor governance, budget tracking, operational efficiency, automation and people leadership across the service delivery organisation.
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Create and verify the Maintenance Schedule in the Computerised Maintenance Management System (CMMS).
Check and ensure that the maintenance works and activities are being carried out in accordance to the Maintenance Schedule in CMMS. In the event that there is any follow up action, ensure that all the defects are being followed up.
Check and verify General Permit To Work (GPTW) and Electronic Permit To Work (EPTW).
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