Developing a high-performing service team by leading, coaching, and developing field service engineers, service coordinators, and support teams while strengthening workforce planning, capability development, and succession planning.
Driving business and operational performance by managing service performance measures, supporting forecasting and budgeting, controlling operational costs, and partnering with sales teams to identify renewals, upgrades, modernization projects, and growth opportunities.
Improving service delivery through partners and digital tools by managing subcontractors, monitoring partner performance, promoting digital service platforms, and using data and analytics to improve productivity, service quality, and customer experience.
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Managing field service and project execution by ensuring safe delivery of maintenance, commissioning, retrofit, troubleshooting, modernization, workforce planning, site mobilization, and project outcomes across multiple customer locations.
Growing the service business by leading service sales, expanding service contracts, developing lifecycle and modernization opportunities, strengthening customer relationships, and identifying new market opportunities.
Building a high-performing service organization by leading managers, engineers, field service teams, sales teams, partners, and vendors while driving profitability, capability development, succession planning, and operational productivity.
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Perform installation, test and commissioning tasks according to the test plan, record and analyze results, summarize in test reports, describe any issues, communicate with the system engineer, and close outstanding issues.
Conduct first-level fault finding on electronic systems and report results and systemic issues.
Identify and report any defects or variations of site based implementations.
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Gathering customer insights and market intelligence by collecting feedback from events, monitoring industry trends, attending trade fairs and association events, and benchmarking competitor activities to support continuous improvement.
Partnering with sales and cross-functional teams to ensure marketing initiatives are aligned with customer priorities, sales strategies, and business objectives while strengthening collaboration across regional and global stakeholders.
Measuring and optimizing campaign performance by tracking lead generation, engagement, conversion rates, customer satisfaction, and other key metrics to continuously improve marketing effectiveness and business impact.
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