Agency Engagement – Support the Customer Engagement Team (CET) and other departments in establishing strong rapport with agencies at nationwide to ensure all GIRN terminals remain in operational.
RSC Competency Training – Serve as Subject Matter Expert (SME) and Trainer, conducting yearly customer service training for staff.
Training Program Development – Develop and implement the Customer Service Training Program.
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Maintain accurate daily cash book records reflecting all bank movements, bank balances, payments made, and incoming funds.
Ensure updated, complete and orderly maintenance of the monthly databases and other documents in Treasury Shared Folder (bank balances, FDs listing, banking facilities listing, supporting documents e.g. payment advices, bank confirmations).
Perform daily and monthly bank reconciliations for all assigned bank accounts, including investigating and resolving discrepancies between bank statements and general ledger (GL).
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