Customer Engagement Executive

Salam Alliance Sdn. Bhd.
Location: Taman Putra Kajang
Employment Type: Full-Time, Permanent
Reporting To: Head of Department / Senior Assistant Manager

Job Summary

Salam Alliance is looking for a proactive and customer-focused Customer Engagement Executive to join our Careline Department.

This role is responsible for engaging with customers through phone calls, WhatsApp, email, and CRM platforms, following up on enquiries, promoting healthcare services, and converting leads into appointments or sales.

The successful candidate should be confident in communicating with customers, comfortable working with performance targets, and able to manage multiple tasks in a fast-paced environment.

Key Responsibilities

Handle customer enquiries through phone calls, WhatsApp, email, and CRM systems.
Conduct outbound calls and follow-ups with prospective and existing customers.
Convert customer enquiries and leads into appointments, registrations, or sales.
Re-engage previous and inactive customers.
Promote healthcare services, campaigns, and promotional activities.
Maintain accurate and updated customer information in the CRM system.
Coordinate with clinics, operations, marketing, and other internal departments.
Support customer engagement campaigns and departmental projects.
Collect customer feedback and provide suggestions for service improvement.
Assist in improving call scripts, FAQs, and customer service processes.
Achieve individual and departmental performance targets.

Requirements

Diploma or Degree in Business Administration, Marketing, Communication, Customer Service, or any related field.
Candidates with experience in customer service, sales, telesales, call centre, retail, banking, hospitality, or healthcare are encouraged to apply.
Fresh graduates with strong communication skills may also be considered.
Comfortable handling a high volume of customer interactions.
Able to work with KPIs, performance targets, and structured monitoring.
Good written and spoken communication skills in Bahasa Malaysia and English.
Proactive, organised, responsible, and able to work independently.
Strong problem-solving and time-management skills.
Comfortable using digital systems and communication platforms.

Preferred Technical Skills

Experience with the following tools will be an added advantage:

CRM systems
Microsoft Office
WhatsApp Business
Zoho Social
Zoho WorkDrive
VoIP systems such as 3CX
Canva
CapCut or similar editing tools

Training will be provided where required.

What We Offer

Full-time permanent employment
Structured onboarding and job training
Basic Life Support training
Clinical Assistant Module training
Minimum 30 hours of company-sponsored training annually
Career development and internal growth opportunities
Exposure to healthcare operations, customer engagement, CRM, and digital communication
Supportive and collaborative working environment

Who Should Apply

This position is suitable for individuals who:

Enjoy communicating and building relationships with customers.
Are confident in making outbound calls and follow-ups.
Are comfortable working in a target-driven environment.
Can handle multiple enquiries and tasks efficiently.
Are willing to learn and grow within the healthcare industry.

Applicants who prefer minimal customer interaction or non-operational roles may not be suitable for this position.

Interested candidates are invited to apply by submitting an updated resume through Indeed.

Pay: RM2,000.00 - RM2,200.00 per month

Work Location: In person

Salam Alliance Sdn Bhd

Salam Alliance Sdn Bhd工作机会，紧急招聘中！