Effectively handle escalations and assist other team members to ensure efficient resolution to customer requests through collaboration and effective teamwork.
Provide process improvement suggestions, create/ update training documents and email templates.
Work to support continuous improvement projects, system testing and special projects as needed.
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Influence cross-functional stakeholders (Product Development, Operations, Quality, and Global teams) to align decisions, resolve conflicts, and maintain program momentum
Act as the voice of Manufacturing, ensuring manufacturability, cost, quality, and scalability are embedded early in product development
Partner with business leaders and SMEs to align team capability, resourcing, and technology with future business needs
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Monitor supplier quality performance metrics and trends, escalating emerging quality signals and trends to appropriate leaders and stakeholders in a timely manner.
Initiate programs to improve supplier performance systematically and reduce cost of poor quality, utilizing digitalization and data analytics
Ensure timely communication of issues that affect supplier quality and delivery capability to the relevant stakeholders across the organization.
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