Ensure timely and accurate execution of client requests and transactions.
Independently manage both client accounts and relationships (including product and services queries, pricing and execution).
Be familiar and adhere to Bank’s code of conduct, KYC, due diligence, AML and cross border regulation and compliance to policies and procedures as well as regulatory requirements
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Compliance Shared Services Malaysia team, including engagement, training and office presence. In conjunction with the Compliance COO, Europe and APAC, responsibility for supporting the development and execution of the Compliance strategy and framework for Malaysia, in alignment with group-wide policies.
Identifying opportunities and potential solutions to streamline workflows and eliminate inefficiencies
Providing guidance and direction for time-critical items which require resolution when an Onshore Manager / Functional Senior Leader cannot be contacted out of hours. Communicate outcomes clearly to ensure issues are resolved satisfactorily and lessons are captured to prevent recurrence.
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Actively communicate with Oversight Team to resolve issues faced and measures taken to avoid recurrence
Ensure that all transactions are processed in accordance to procedure
Active identification of incorrect transaction processing and provide suggestion to improve accuracy via reviews on re-occurring problems, and gaps with possible solutions to the Manager/team accordingly
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Ensure all daily processing and settlement tasks for the team are completed in a timely and accurate manner, following established procedures and policies of RBC.
Ensure EOD checks are conducted daily with any outstanding issues identified and action on the same day.
Ensure all input and processing on both internal and external settlement systems. (i.e. RITS, Euroclear, Gloss, Exigo, NZ Clear, SWIFT, Clarity, Gloss, RIMMS,CLS etc)
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