Service Delivery and Operations Management — Oversee support operations, including ticket management, resource assignment, and service quality, ensuring timely resolution and excellence in EUC solution delivery.
Market Research and Proposal Development — Analyze industry trends and customer needs to design winning proposals and competitive pricing strategies for new business opportunities.
Vendor and Financial Management — Manage vendor engagements and pricing models; lead budgeting, forecasting, and profitability tracking across Workplace portfolios.
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