Assist in inspecting rooms assigned to VIPs before their arrival, guide VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
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