Multi-Channel Support: Respond to user inquiries via WhatsApp, live chat, and video calls with a warm, helpful, and approachable tone.
Feedback Loop: Synthesize common user pain points regarding the SOPs and collaborate with the Product/Research teams to update documentation for better clarity.
Language Skills: Professional proficiency in spoken and written Mandarin is an added advantage (to effectively support Mandarin-speaking clients and understand regional market research nuances)....