Team Leadership & Development:Mentor and train junior staff on product knowledge and operating procedures, while fostering a supportive, high-performing team culture.
Workflow Optimization:Work closely with internal departments (Operations, Compliance, and IT) to optimize transaction processing flows and eliminate operational bottlenecks.
Premium Escalation Management:Oversee and manage high-value customer communications, resolving complex escalated issues, transactions, and disputes with professionalism and urgency.
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