Shape product requirements and solution concepts to address local market needs, market infrastructure, customer expectations, and regulatory considerations.
Partner with issuers, merchants, acquirers, fintechs, AI companies, digital platforms, and technology partners to co-create innovative payment solutions.
Lead discovery workshops, solution design sessions, product validation, and pilot initiatives.
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Enhances customer experience by providing high level technical customer service and support according to established policies and procedures
Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed
Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind
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Track program progress, adoption metrics, business outcomes, and follow-up actions for internal and external stakeholders.
Partner with Greater China CSC team to co-build working relationships with AI companies, fintechs, merchants, banks, technology providers, startups, and ecosystem partners.
Identify partnership opportunities that strengthen Mastercard's innovation agenda and accelerate market readiness.
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Model Deployment and Integration: You will oversee deploying these AI models into production environments and integrating them seamlessly with applications (in partnership with software and data engineers).
R&D and Continuous Learning: Stay abreast of the latest developments in AI and especially generative AI. As part of Foundry R&D, you are expected to continuously explore emerging technologies (e.g. new model architectures, multimodal AI, agent-driven automation) and assess their potential impact on our products. You'll drive a culture of innovation by experimenting with advanced techniques (like retrieval-augmented generation, knowledge-grounded LLMs) and championing their adoption where they add value.
Abide by Mastercard’s security policies and practices;
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Build and maintain a robust activation pipeline, using data-driven prioritisation to focus resources on the most commercially attractive and strategically relevant opportunities.
Work closely with Account Management, Business Development, and Product teams to shape partner propositions, articulate clear business cases, and accelerate deal closure, activation, and revenue realisation.
Strengthen market coverage and partner engagement across Singapore, Malaysia and Thailand
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