- Disseminate security advisories, threat intelligence reports, security directives, and patch recommendations promptly to the relevant stakeholders in the agencies.
1 day
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- Provide consultation, evaluation, and implementation of security controls, including cross-border travel evaluations and pre-emptive checks against IT security policies.
3 days
- Provide technical support in troubleshooting, diagnosing, and resolving end-user incidents, requests and problems through desktop support services and remote support, where appropriate.
3 days
- Act as first responder during shift for system or service incidents.
3 days
3 days
- Act as the first responder during shift for Windows Server or service-related incidents.
3 days
- Implement proactive monitoring and alerting to prevent recurrence of issues
3 days
- Integrate infrastructure components with central management and monitoring tools
3 days
- Collaborate with internal teams for user/vendor coordination, schema changes, and query optimisation.
24 days
- Establish service health indicators and early warning mechanisms
27 days