Global Collaboration: Partner with global teams across the US, Taiwan, and international manufacturing sites to align priorities and ensure seamless execution.
Lead validation test includes material preparation, system setup, and schedule tracking. Plan and execute reliability testing via structure equipment (Shock Table, Vibration Table, Package Drop Machine, spectrum analyzer and relative equipment, etc…).
Role Summary- Lead and manage a team of Technical Support Specialists within Lenovo's Premier Support organization to deliver exceptional customer experience and achieve operational performance objectives. Responsible for people leadership, service delivery, customer escalations, KPI management, workforce planning, process improvement, stakeholder engagement, and continuous operational excellence across multiple support channels.