We are an award-winning hospitality group on a mission to become the trusted destination for halal, premium dining experiences in Malaysia. Through outstanding food, genuine hospitality, and strong service culture, we continue to raise the standard of dining experiences for our guests. Join us and be part of a team that believes in excellence, growth, and pride in every guest experience.

Position Summary

The Barista is responsible for preparing and serving high-quality coffee, tea, and other beverages while delivering excellent guest service and maintaining cleanliness, consistency, and presentation standards. This role plays an important part in creating a positive guest experience by combining beverage craftsmanship, speed, product knowledge, and hospitality.

The Barista is expected to uphold brand standards, maintain a clean and organised bar station, and contribute to smooth day-to-day restaurant operations.

Key Responsibilities

1. Beverage Preparation

Prepare and serve coffee, tea, chocolate, mocktails, and other beverages according to company recipes and presentation standards.
Operate coffee machines, grinders, blenders, and other bar equipment properly and safely.
Ensure consistency in taste, portioning, temperature, and presentation of every beverage served.
Check beverage quality before serving to guests.
Support development of a smooth beverage workflow during busy service periods.

2. Guest Service

Welcome guests warmly and take beverage orders accurately.
Recommend suitable drinks, add-ons, and signature beverages based on guest preferences.
Answer guest questions about beverage ingredients, taste profile, and preparation methods confidently.
Ensure prompt and friendly service at all times.
Handle guest feedback or complaints professionally and escalate where necessary.

3. Station Setup & Operational Readiness

Prepare bar station before service, ensuring all ingredients, garnishes, tools, and supplies are ready.
Refill stocks of milk, syrups, coffee beans, tea, cups, lids, and other beverage items as needed.
Monitor inventory usage and report shortages or wastage promptly.
Support opening, handover, and closing duties in accordance with SOPs.

4. Cleanliness, Hygiene & Safety

Maintain cleanliness and organisation of the bar, beverage station, equipment, and work area at all times.
Clean coffee machines, blenders, utensils, and counters regularly and properly.
Follow food safety, hygiene, and sanitation standards strictly.
Ensure proper storage and handling of ingredients in line with company procedures.
Report equipment faults, hazards, or maintenance needs promptly.

5. Product Knowledge & Quality Standards

Maintain strong knowledge of beverage menu items, recipes, ingredients, and promotions.
Understand basic coffee preparation standards such as espresso extraction, milk steaming, and drink assembly.
Follow standard recipes and portion controls to minimise wastage and ensure consistency.
Support management in testing or improving beverage presentation and quality where required.

6. Teamwork & Support

Work closely with service crew, kitchen, cashier, and supervisors to ensure efficient operations.
Assist in serving or supporting front-of-house operations when required.
Attend training, briefings, and product knowledge sessions as scheduled.
Perform other duties assigned by Supervisor, Outlet Manager, or Management.

Job Requirements

Minimum SPM or equivalent qualification.
Prior experience as a barista, beverage crew, or in F&B operations is an advantage.
Basic knowledge of coffee and beverage preparation is preferred.
Pleasant personality with good communication and customer service skills.
Able to work in a fast-paced environment with speed and accuracy.
Strong attention to cleanliness, consistency, and presentation.
Willing to work shifts, weekends, and public holidays.
Good personal hygiene and grooming standards.
Basic English and Bahasa Malaysia communication skills; additional languages are an advantage.

Key Competencies

Beverage preparation skills
Customer service orientation
Speed and consistency
Attention to detail
Cleanliness and discipline
Product knowledge
Teamwork and cooperation
Reliability and accountability

Performance Expectations

A successful Barista is expected to:

Prepare beverages consistently to recipe and presentation standards.
Deliver friendly, efficient, and professional guest service.
Maintain a clean, organised, and fully stocked beverage station.
Minimise beverage errors, delays, and wastage.
Support sales through confident beverage recommendations and upselling.
Uphold hygiene, safety, and operational standards at all times.

Pay: RM2,200.00 - RM2,600.00 per month

Benefits:

Additional leave
Dental insurance
Health insurance
Maternity leave
Meal allowance
Opportunities for promotion
Parental leave
Professional development
Vision insurance

Work Location: In person

Kaysteaklobster Sdn. Bhd.