1. Operations Management

Lead and oversee daily operational activities to ensure all accommodation units meet company quality, cleanliness, and presentation standards.
Plan, schedule, and monitor manpower deployment to optimize operational efficiency and control labor costs.
Supervise team performance, provide feedback, and identify training and development needs.
Develop, implement, and improve operational SOPs, checklists, and quality standards.
Support recruitment, onboarding, and continuous development of team members.
Ensure compliance with company policies, safety requirements, and operational procedures.

2. Quality Control & Performance Monitoring

Conduct regular inspections of accommodation units and facilities to ensure they meet company standards and are ready before guest check-in.
Identify operational gaps and implement corrective actions to maintain consistent service quality.
Monitor task completion, team productivity, and recurring quality issues.
Work closely with other department teams to resolve operational issues and guest complaints promptly.
Prepare operational and quality reports, recommending improvements to enhance efficiency and guest satisfaction.

3. Inventory & Stock Management

Establish and enforce inventory control procedures, including par levels, FIFO (First In, First Out), stock issuance, and replenishment.
Monitor inventory levels of supplies, linens, amenities, and equipment to ensure sufficient stock availability.
Review and approve purchase requests in accordance with company procedures and coordinate with Procurement and Finance for ordering.
Monitor stock consumption, wastage, and usage trends to optimize inventory levels and control operational costs.
Conduct regular stock checks and investigate inventory discrepancies.
Ensure accurate inventory records and stock movement documentation are maintained.

4. Data Analysis & Cost Control

Review weekly and monthly consumption reports and operational data.
Analyze usage patterns, manpower productivity, and operational costs to identify areas for improvement.
Ensure accuracy and consistency of operational records, inventory data, and performance reports.
Use data to support budgeting, forecasting, resource planning, and cost-control initiatives.
Prepare regular performance reports and provide actionable recommendations to management.

Pay: RM5,000.00 - RM6,000.00 per month

Work Location: In person

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