Good business acumen with the ability to identify customer pain points, understand commercial drivers, position service value, and build recurring revenue opportunities.
Good working knowledge of managed IT services, including helpdesk support, preventive maintenance, endpoint support, server and network support, cloud services, backup, SLA, escalation models, and service reporting.
Able to understand customer technical environments at a high level and translate service requirements into clear business discussions, without being responsible for technical delivery....
