Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Front Office Manager....
Welcome, greet, and engage guests warmly, creating a memorable first and last impression.
Introduce guests to the restaurant's unique dining concept, including the panoramic skyline views and distinctive dining environment, where appropriate.
Ensure the restaurant, tables, service stations, and overall ambience are clean, organised, and ready for service at all times....
Assist the Chief Steward to control and analyze on an on-going basis the cleanliness of kitchen areas, banquet rooms (back of the house), equipment and utensils, operating and cleaning supplies, as well as team members’ payroll, related costs, breakage and loss.
Provide sufficient cleaning supplies and equipment which are in accordance with sanitation standards and in good condition to the outlets and kitchen sections, for stewarding operation during a shift.
Responsible for the results in implementing the cleaning schedule....