Assign and instruct Front Office Executive in the details of work, observing their performance and encouraging improvements.
Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment....
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
To ensure that the department's operational budget is strictly adhered to and that all costs are strictly controlled in accordance with the approved budgets....