You run Evernet's service delivery every day. You make sure every ticket has an owner and a next step, every SLA is met, and every client project moves on time. The ticket queue and projects share the same engineers, so you decide who does what, and when.
You work alongside our Tech Lead: you own when, who and how much; the Tech Lead owns what and how. You are not expected to be the deepest technical person in the room.
