Manage and coordinate resolutions of change requests and/or projects that may involves system enhancements and training requests
Manages mid-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends and implements changes or alternate paths based upon performance and metrics.
Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client. ...

Posted

5 days ago

DXC Technology

Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation. ...

Posted

5 days ago

KL City

Programming & Integration - Use Python or other programming languages (where applicable) to support data analysis, basic automation, and API integrations.
Basic understanding of Power BI (Desktop preferred)
Familiar with Microsoft Excel (Pivot Tables, formulas; Power Query is a plus) ...